Request handset unlocking from TracFone.Be a customer of TracFone (including its brands).In order to obtain compensation under the settlement, consumers must: A new unlocked handset for Lifeline customers.Customers who are not currently eligible may become eligible over time.Ĭustomers can contact the company at or by calling TracFone at 1-88 to check eligibility and, if eligible, receive one of the following in exchange for their locked handset: TracFone has agreed to compensate consumers who have purchased locked handsets for TracFone service.Ĭustomers of TracFone or any of its brands are eligible for compensation if they have been a customer of any of TracFone's brands for a year or more and if they launched service by a certain date (see timing requirements below), if they request handset unlocking from the company, and if their phone is working and has not been reported to be associated with crime or fraud. This settlement covers all TracFone's brands, including, but not limited to TracFone, NET10 Wireless (related to Family Dollar stores), Total Wireless, Straight Talk, SafeLink Wireless, Telcel América, Simple Mobile and Page Plus Cellular. TracFone is an international wireless phone service provider that sells service under several different brand names. For more information on unlocked cellular phones, visit: fcc.gov/device-unlocking-faq Tracfone and its brands Such policies promote competition and protect consumers. The FCC has made it a goal to increase the consumers' freedom to move their phones to other carriers' networks if they want to do so. Going forward, TracPhone provides only phones that are capable of being “unlocked” by its consumers. Remedies in place for eligible consumers who purchased 'locked' cell phones include refunds, credits or trade-ins, allowing them the freedom of choice. Now, as a result of settlement negotiations between the FCC and TracFone, the company’s customers are able to use their TracFone phone on other networks if they choose to change providers.

For several years, TracFone sold only phones locked into its service, denying customers the opportunity to obtain service from another provider. Millions of consumers use pre-paid cellphones through TracFone and its brands.

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